Dealership FAQs

Have a question? We have an answer.

If you’re new to the Eugene area or if you’ve never shopped with us before, you may not know much about Volkswagen Eugene</a >. That’s why we want to introduce you to our dealership! Volkswagen Eugene has been a proud part of the Eugene business community for years, providing new Volkswagen models</a >, pre-owned vehicles</a >, service, genuine parts</a > and quality customer service. Our many satisfied customers will gladly tell you that we’re great to do business with, and you can count on Volkswagen Eugene as your local source for all things automotive. Have further questions about our dealership? Check out our FAQs below, and feel free to contact us if you need more information.

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Sales FAQs

What are some benefits of buying a new Volkswagen?

With instantly recognizable style, endless versatility and a plethora of safety features, your Volkswagen will prove time and again that it was the right choice for your next vehicle. Whether you choose a fuel-efficient sedan, a sporty compact car or a family-friendly SUV, you’ll drive home in a model you can count on for years to come. A suite of available driver assistance features, known as IQ.DRIVE can help you stay safe while driving and alert you to potential hazards. On top of all of this, you’ll get impressive warranty coverage and complimentary Carefree Scheduled Maintenance1 with your purchase of a new Volkswagen, so you can hit the road with full peace of mind. Volkswagen vehicles are suited for all lifestyles, and we’re proud to sell these trustworthy models to our customers from Eugene and the surrounding area.

What are some benefits of buying a pre-owned car?

Not quite ready for a new car? Buying a pre-owned vehicle from us is a great option. We only stock pre-owned models that meet our high standards for quality and safety, which means you never have to worry about buying pre-owned from us. In fact, each pre-owned vehicle has to pass a safety inspection from our certified technicians before it is listed for sale. Our pre-owned models have already experienced their initial depreciation and are priced affordably. You’ll also have your choice of a variety of makes, models, body styles and trims when you shop our pre-owned inventory.

Finance FAQs

What if my credit score isn’t ideal?

Don’t worry — we’ve worked with many customers with low credit scores over the years, and we’re ready to work with you, too. If you’re nervous that your credit situation will keep you from buying or leasing the car you want, contact our sales staff and they’ll discuss your options with you. Our team will work hard to find you a loan with reasonable terms that doesn’t put undue strain on your finances.

Service & Parts FAQs

Why should I bring my car to a dealership for service?

Our team knows Volkswagen vehicles inside and out, and they complete regular training so they’re up-to-date on the latest technology and equipment. This means you can be confident that your ride is in good hands. Plus, having your Volkswagen serviced at our dealership will also help you keep your warranty intact (if it is still active). We’ll only use genuine OEM parts</a > on your Volkswagen in order to keep it a Volkswagen, inside and out. Don’t own a Volkswagen? That’s fine — we service many makes and models. From minor maintenance to major repairs, our team can handle it. Our service bay is equipped with advanced diagnostic tools that allow our techs to assess and resolve your vehicle’s issues as quickly as possible. If your model is ready for service, schedule your appointment</a > on our website today.

How often should I have my vehicle’s oil changed?

It used to be common knowledge that you should have your vehicle’s oil changed every 3,000 miles, but times have changed. Thanks to engine innovations in recent years, oil changes are now recommended every 7,500 miles to 10,000 miles. However, you should always refer to your owner’s manual to find the service schedule for your specific model. Once you visit our service department for an oil change, our team will put a small sticker in the corner of your windshield that reminds you when you’ll need to have your oil changed again.

When should I replace my car’s tires?

We have a simple trick that you can use to find out if it’s time for a new set of tires. Just grab a penny and insert it in one of the grooves of your tire with Lincoln going in head-first. If you can see the top of his head, your tread has worn down to the point that you need a replacement tire. Visit us for tire replacements, rotations and wheel balancing — we’ll be happy to help!

If you have any other questions, don’t hesitate to give us a call, contact us online or stop by Volkswagen Eugene at 89320 N. Game Farm Road, Eugene, OR 97408 to speak to a member of our team in person. We look forward to serving our customers from Springfield, Salem, Roseburg and Albany.

1VW’s Carefree Maintenance program provides the 10,000- and 20,000-mile scheduled maintenance services or scheduled maintenance services for two years (whichever occurs first) as stated in the vehicle’s maintenance booklet on all MY20 and newer vehicles. For vehicle eligibility details, visit vw.com/coverage. See dealer or owner’s literature for provided services, exclusions, and time and other limitations. The Carefree Maintenance program does not provide tire rotations, or other services or parts not specified in the owner’s literature.</small >

22023 ID.4 Pro EPA estimated total range is 275 miles. Actual mileage and range will vary and depend on several factors including driving and charging habits, accessory use, temperature and topography, battery age, load, and vehicle condition. Battery capacity decreases with time and use. See owner’s manual for details. As of 8/15/2023.</small >