Dealership FAQs

Have a question? We have an answer.

If you’re new to the Eugene area or if you’ve never shopped with us before, you may not know much about Volkswagen Eugene. That’s why we want to introduce you to our dealership! Volkswagen Eugene has been a proud part of the Eugene business community for years, providing new Volkswagen models, pre-owned vehicles, service, genuine parts and quality customer service. Our many satisfied customers will gladly tell you that we’re great to do business with, and you can count on Volkswagen Eugene as your local source for all things automotive. Have further questions about our dealership? Check out our FAQs below, and feel free to contact us if you need more information.

Sales FAQs

What are some benefits of buying a new Volkswagen?

With instantly recognizable style, endless versatility and a plethora of safety features, your Volkswagen will prove time and again that it was the right choice for your next vehicle. Whether you choose a fuel-efficient sedan, a sporty compact car or a family-friendly SUV, you’ll drive home in a model you can count on for years to come. A suite of available driver assistance features, known as IQ.DRIVE can help you stay safe while driving and alert you to potential hazards. On top of all of this, you’ll get impressive warranty coverage and complimentary Carefree Scheduled Maintenance1 with your purchase of a new Volkswagen, so you can hit the road with full peace of mind. Volkswagen vehicles are suited for all lifestyles, and we’re proud to sell these trustworthy models to our customers from Eugene and the surrounding area.

What are some benefits of buying a pre-owned car?

Not quite ready for a new car? Buying a pre-owned vehicle from us is a great option. We only stock pre-owned models that meet our high standards for quality and safety, which means you never have to worry about buying pre-owned from us. In fact, each pre-owned vehicle has to pass a safety inspection from our certified technicians before it is listed for sale. Our pre-owned models have already experienced their initial depreciation and are priced affordably. You’ll also have your choice of a variety of makes, models, body styles and trims when you shop our pre-owned inventory.

What are some benefits of driving an all-electric vehicle?

Electric vehicles, or EVs, have taken the world by storm, and the all-electric Volkswagen ID.4 is no exception. This SUV has won the hearts of VW enthusiasts and newcomers alike since its first introduction, and if you’re ready to go all-electric, the ID.4 is a great choice. Driving an EV comes with many benefits, including the ability to skip the fuel pump entirely and be free from ever-changing gas prices. EVs also cost less to maintain, as they don’t need traditional engine services (such as oil changes). You can charge an EV with a home charging box (which can be easily installed in your garage by an electrician) or at a public charging station. The 2023 ID.4 has an EPA-estimated range of 275 miles,2 so you won’t have to stop often to charge as you travel in your EV. And to top it all off, your vehicle will produce zero tailpipe emissions, helping dramatically reduce your carbon footprint. More Volkswagen EVs are planned for 2024, including the ID. Buzz and ID.7, and we can’t wait to see what the future holds.

Finance FAQs

What is your financing process like?

We make financing easy and straightforward here at Volkswagen Eugene. You don’t have to spend hours in our finance center to finalize your purchase or lease, because we’ve streamlined the process to ensure it’s as efficient as possible. In fact, you can get started before you even leave home by getting pre-approved online. Once you’ve chosen your new Volkswagen or pre-owned vehicle, our experts will work with you to tailor your payment plan to fit your unique situation. You can expect transparency and fairness when you finance with us.

What if my credit score isn’t ideal?

Don’t worry — we’ve worked with many customers with low credit scores over the years, and we’re ready to work with you, too. If you’re nervous that your credit situation will keep you from buying or leasing the car you want, contact our sales staff and they’ll discuss your options with you. Our team will work hard to find you a loan with reasonable terms that doesn’t put undue strain on your finances.

How do I know I’m getting a good deal?

Our dealership has a reputation for integrity, and that applies to everything from our customer service to our prices. We offer competitive pricing, flexible financing and new and pre-owned vehicle specials that will help you save on your purchase or lease. If you’re ready to trade in your current car, we’ll make you a great offer for it (which can help you save even more), so value your trade today. Want even more proof that you’ll get a good deal here? Compare our price on a vehicle (including any applicable discounts and your trade value) to that vehicle’s average price listed on the Kelley Blue Book® and Edmunds websites. This will show you that the price you’ll pay here at our dealership falls in line with the vehicle’s true market value.

Service & Parts FAQs

Why should I bring my car to a dealership for service?

Our team knows Volkswagen vehicles inside and out, and they complete regular training so they’re up-to-date on the latest technology and equipment. This means you can be confident that your ride is in good hands. Plus, having your Volkswagen serviced at our dealership will also help you keep your warranty intact (if it is still active). We’ll only use genuine OEM parts on your Volkswagen in order to keep it a Volkswagen, inside and out. Don’t own a Volkswagen? That’s fine — we service many makes and models. From minor maintenance to major repairs, our team can handle it. Our service bay is equipped with advanced diagnostic tools that allow our techs to assess and resolve your vehicle’s issues as quickly as possible. If your model is ready for service, schedule your appointment on our website today.

How often should I have my vehicle’s oil changed?

It used to be common knowledge that you should have your vehicle’s oil changed every 3,000 miles, but times have changed. Thanks to engine innovations in recent years, oil changes are now recommended every 7,500 miles to 10,000 miles. However, you should always refer to your owner’s manual to find the service schedule for your specific model. Once you visit our service department for an oil change, our team will put a small sticker in the corner of your windshield that reminds you when you’ll need to have your oil changed again.

When should I replace my car’s tires?

We have a simple trick that you can use to find out if it’s time for a new set of tires. Just grab a penny and insert it in one of the grooves of your tire with Lincoln going in head-first. If you can see the top of his head, your tread has worn down to the point that you need a replacement tire. Visit us for tire replacements, rotations and wheel balancing — we’ll be happy to help!

If you have any other questions, don’t hesitate to give us a call, contact us online or stop by Volkswagen Eugene at 89320 N. Game Farm Road, Eugene, OR 97408 to speak to a member of our team in person. We look forward to serving our customers from Springfield, Salem, Roseburg and Albany.

1VW’s Carefree Maintenance program provides the 10,000- and 20,000-mile scheduled maintenance services or scheduled maintenance services for two years (whichever occurs first) as stated in the vehicle’s maintenance booklet on all MY20 and newer vehicles. For vehicle eligibility details, visit See dealer or owner’s literature for provided services, exclusions, and time and other limitations. The Carefree Maintenance program does not provide tire rotations, or other services or parts not specified in the owner’s literature.

22023 ID.4 Pro EPA estimated total range is 275 miles. Actual mileage and range will vary and depend on several factors including driving and charging habits, accessory use, temperature and topography, battery age, load, and vehicle condition. Battery capacity decreases with time and use. See owner’s manual for details. As of 8/15/2023.